How to Send Your First Case to DentRx

    Getting started with DentRx is straightforward. We are fully brand-agnostic and accept STL files from any intraoral scanner. Fill out our contact form, tell us about your case, and we will walk you through the submission process from there.

    Once you are set up, we can fabricate crowns and bridges, implant prosthetics, CAD/CAM restorations, and more — all from a single STL file.

    Why Digital Digital Integration?

    Brand-Agnostic: We accept STL and PLY files from any intraoral scanner on the market — no proprietary software required.

    Dedicated Support: Our team will walk you through the entire process on your first case at no extra charge.

    Clear Communication: We review every scan upon receipt and contact you immediately if there are any margin or clearance concerns.

    Quality Guaranteed: Every case is backed by our full remake guarantee — if it does not fit, we fix it at no charge.

    How It Works

    1

    Export Your STL File

    After scanning the patient, export the file from your scanner as an open STL or PLY format. Most scanners do this in one or two clicks.

    2

    Contact Us

    Fill out our contact form or email us at dentrxdentallab@gmail.com. Include the restoration type, tooth number, shade, and material preference in your message.

    3

    Send Your File

    We will reply with simple instructions for sending your STL file securely. Our team reviews every scan within one business day.

    4

    We Handle the Rest

    Once we receive your case we get straight to work. We will keep you updated on production status and provide an estimated delivery date.

    Accepted Formats

    We accept open .STL and .PLY files from any intraoral scanner. If you use a traditional impression workflow we can also accept physical impressions and digitize them in-house at no extra cost.

    Turnaround Time

    Varies by restoration type — crowns and bridges 5-7 days, retainers and night guards 3-5 days, implant cases 7-10 days.

    Explore Our Other Services

    Frequently Asked Questions

    Do I need special software to send a case to DentRx?

    No. We accept open STL and PLY files which any modern intraoral scanner can export. You do not need any proprietary software or portal to work with us.

    What information do I need to include with my case?

    Include the restoration type, tooth number, shade, material preference, and any special instructions. The more detail you provide the better we can match your expectations.

    What if I have never sent a digital case before?

    No problem. Contact us through the form and we will walk you through the entire process step by step. Most practices are set up and sending their first case the same day.

    Can I send traditional impressions instead of a digital scan?

    Yes. If your practice is not yet fully digital, we accept traditional PVS or alginate impressions and digitize them in-house at no extra cost.

    How will I know when my case is ready?

    We will contact you when the case goes into production and again when it ships, with an estimated delivery date.